Frequently Asked Questions

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[accordion title=”Who are Igloo Music UK?”]Igloo Music are a Hampshire based music tuition company who offer music lessons, singing lessons and guitar lessons dedicated to giving our clients a special experience of learning music.
Whilst we do work with all ages who wish to learn, we specialise in working with adults who wish to learn for pleasure. If you did not enjoy music lessons at school, then we are here to show you that learning to sing or play guitar or ukulele is fun and very satisfying. We also offer a range of activities to suit a variety of timetables and budgets.
With our exclusive private events for clients, you can gain performance experience in a supportive environment, and have a go at playing or singing with a band, away from the general public. We focus on enabling individuals to fulfil their potential and work towards personal goals we set together.[/accordion]

[accordion title=”What are the benefits of learning with Igloo Music UK?”]

• Opportunity to perform, and develop your performance confidence at exclusive private events as well as public performances, including the Igloo Music Annual concert.
• Dedicated team of experienced and enthusiastic tutors.
• Priority booking for Igloo Masterclasses and courses.
• Loyalty reward schemes.
• Payments by Standing Order, simplifying your monthly budget.
• Belong to a community of musicians, making your learning experience more fun.

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[accordion title=”What can I learn?”]Depending on your time and budget, we have a variety of groups and private tuition.[/accordion]

[accordion title=”How much does it cost to learn”]Package rates start from just £5 a session, depending on the activity and the group.[/accordion]

[accordion title=”Where can I attend Igloo Groups and Events?”]When run groups and events at various locations, please check individual event information.

Here are some of our regular venues, please ensure that you prebook with us before turning up, unless we’ve advertised a launch, in which case, the more the merrier! (though it is still helpful if you can pre-register)

Igloo 1 – please contact the office for directions to our classroom. Please note that access to this site is by prebooked appointment only, please give us a bell if you wish to book an appointment!

The Spring – www.thespring.co.uk – this is the current home of the Igloo Choir, please visit our Choir page to find out dates & how to book.
The Sustainability Centre – www.sustainability-centre.org [/accordion]

[accordion title=”What age ranges do you teach?”]All of our group sessions are for ages 16+ if anyone younger than this wishes to learn with Igloo Music UK, we are able to offer lessons for under 16s on a 1:1 basis in our Igloo classroom. [/accordion]

[accordion title=”What is your cancellation Policy?”]This policy is about everyone being respectful of each others time and efforts.

The Igloo Music UK cancellation policy helps our students, by placing importance and value on the lessons.

Our cancellation policy also protects the time and energy that the Igloo Team bring to lessons, helping students to achieve their musical goals and enables the team to maintain the best possible service to all our clients.

We operate a lesson cancellation policy of a minimum of a week to the lesson time. If less than a weeks notice is given, students will be charged in full for this missed lesson, regardless of the reason.

Sessions cancelled with at least one week’s notice will be rescheduled or held in credit with Igloo Music UK.

If under a week’s notice is given, the decision to offer an alternative session is at the tutor’s discretion.

Missed sessions for group courses cannot be rescheduled or refunded.

Igloo Music UK experience a high demand for lessons and the large majority of students are chasing the same lesson times. This means that if a lesson is cancelled it impacts on the business and also means a missed opportunity of another person utilising Igloo lesson time to improve their musicality.

With this in mind, if you book a regular lesson time with Igloo Music UK it is expected that you will fulfil the commitment to that lesson. If lessons are repeatedly cancelled you run the risk of losing your lesson slot.

If Igloo Music UK need to cancel a 1:1 lesson, we will offer a make-up date and time at the earliest mutual convenience. If group sessions need to be rescheduled for any reason, a catch up session will be offered, usually added on to the end of the course schedule.

When you sign up to an Igloo Music UK monthly 1:1 coaching package, there is a 1 month cancellation policy. Cancellation must be made in writing either by post Igloo Music UK, Mount Folly Nurseries, Southwick Road, Wickham, Hampshire, PO17 6JH or email to info@igloomusic.co.uk. You will also need to notify your bank that you wish to cancel your Standing Order payments.

This policy is all in the spirit of providing the best possible experience to all clients of Igloo Music UK. [/accordion]

[accordion title=”Do you teach children?”]Jam nights and events are all 18+ unless otherwise stated. All Igloo Groups are for age 16+. We are able to offer lessons for under 16s on a 1:1 basis in our Igloo classroom. We teach ages from 16 to 16+ there are no upper limits however the youngest people we can accept in the groups are 16 years unless accompanied by a participating adult. [/accordion]

[accordion title=”What if I can’t read music?”]It doesn’t matter a teenie tiny bit, we will teach you everything you need to know, and no musical experience is necessary at all. Most members of Igloo Music activities are complete begginers when they join and do not read music. [/accordion]

[accordion title=”Do I have to have an instrument to come to a taster session?”]Please book with us beforehand if you would like to borrow an instrument for use in your taster session. Please email info@igloomusic.co.uk.
If you would like to get hold of one yourself, Nevada Music have a range of instruments for sale www.nevadamusic.co.uk [/accordion]

[accordion title=”Can I bring a friend to try out a group?”]We always love to see new faces at our groups, but please book in advance to make sure that we have spaces available! From time to time we will run special offers for referrals. [/accordion]
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